Smart Service
Over three decades ago, the landscape of service management was forever changed by software visionary Skip Stringfield when he founded My Service Depot.
Early in his career, Skip identified a large void in the Field Service Management software options for the service trades.
This realization propelled him to launch Smart Service Enterprise in 2001, a pioneering QuickBooks™ add-on that transformed how the service trades run their businesses. This revolutionary tool broke new ground by delivering unprecedented functionality and freeing businesses from the shackles of manual, antiquated processes.
The trajectory of innovation continued to soar with the 2010 introduction of iFleet, a robust mobile app for Smart Service Enterprise, catapulting service companies into a new era of paperless operations.
The app was not merely an addition but a cornerstone in modernizing field operations across various trades, providing real-time work order management, and streamlining communications between field technicians and home offices.
In 2019, Smart Service took another monumental leap with the launch of Smart Service Cloud.
Far from a mere incremental improvement, this groundbreaking platform emerged as a true game-changer, dramatically enhancing flexibility and scalability in the field service management software space.
Smart Service Cloud delivers a seamless, cloud-based experience, effortlessly adapting to the diverse workflows of any service business, from bustling medium-sized local shops to sprawling multi-location organizations. It seamlessly integrates every facet of service management—from marketing and scheduling to dispatching, invoicing, and customer relationship management—in one unified, easy-to-navigate platform.
The 2024 enhancements to Smart Service Cloud have significantly expanded its capabilities.
These updates have introduced Artificial Intelligence and advanced Workflow Optimization as distinct innovations. Additionally, the platform now supports custom automation development, which enables precise customization of workflows at a fraction of the cost of developing bespoke solutions. This development recognizes the unique operational needs of each business, providing freedom from the constraints of rigid, one-size-fits-all software solutions. With Smart Service Cloud, companies in the service trades can tailor their processes to reflect exactly how they operate, enhancing efficiency, reducing costs, and elevating service delivery—ensuring that Smart Service continues to lead the industry.
Smart Service steadfastly upholds its dedication to innovation, continually setting the standard with solutions that enable clients to thrive in a competitive, digitally-driven landscape.
Smart Service is committed to offering advanced solutions designed to proactively address and fulfill the expanding needs of service businesses across North America and the Caribbean as the industry progresses.
A Timeline of Innovation and Excellence
The journey begins.
Skip Stringfield launches My Service Depot, spotting a crucial gap in service management software while working in the service trades. This initiative laid the groundwork for what would become a pivotal transformation in field service management.
The debut of Smart Service Enterprise.
This groundbreaking QuickBooks™ add-on transforms how service trades operate, offering robust features that liberate businesses from manual, cumbersome processes and setting a new standard in the industry.
Introduction of iFleet.
This robust mobile app for Smart Service Enterprise propels service companies into the era of digital and paperless operations. iFleet becomes a cornerstone for modernizing field operations, providing real-time work order management and enhancing communication between field technicians and their home offices.
Launch of Smart Service Cloud.
More than just an incremental upgrade, Smart Service Cloud revolutionizes the field with unparalleled flexibility and scalability. It adapts effortlessly to diverse service businesses' workflows, integrating all service management aspects into a seamless, cloud-based platform.
The debut of Smart Service Enterprise.
This groundbreaking QuickBooks™ add-on transforms how service trades operate, offering robust features that liberate businesses from manual, cumbersome processes and setting a new standard in the industry.
Today and Beyond
As Smart Service continues to innovate, it remains at the forefront of the industry, dedicated to empowering clients to excel in a competitive, digitally-driven landscape. With ongoing advancements, Smart Service is committed to addressing the evolving needs of service businesses across North America and the Caribbean, ensuring they thrive in an ever-changing industry landscape.
Innovation
Pioneering solutions that redefine efficiency.
Customer-Centricity
Ensuring customer satisfaction at every touchpoint.
Integrity
Operating with transparency and honesty.
Our Mission
To empower service businesses to achieve peak efficiency, performance, and customer satisfaction through innovative, user-friendly software solutions.
Our vision
To empower service businesses to achieve peak efficiency, performance, and customer satisfaction through innovative, user-friendly software solutions.
Our culture
At Smart Service, innovation isn't just what we do; it's who we are.
meet the team
Our team thrives in an environment where creativity and problem-solving meet to create superb solutions.
pioneering technologies Changing lives
From real-time scheduling updates to mobile management apps, our technology sets the standard in the industry. Our solutions have enabled countless service businesses to grow, adapt, and succeed in an ever-changing market.
Great product. My overall experience with Smart Service has been very good.
Has reduced our paper consumption by 80% in the first year.
Ben was a huge help. I look forward to calling him next time I need help.
The software itself is so functional, and its ease of use is undeniable.
As a local manager, Smart Service helped me stay in the loop while office staff managed interventions.
I like the ability to look up information quickly about previous jobs my company has completed. Being able to sort items in many different ways is amazing.
Excellent Fleet Management.
The ease of setup and learning curve were rather straightforward and intuitive. The tech support is excellent as well.
“By implementing the automated follow-up email system, we’ve increased our customer reviews on Angie’s List and Yelp at a much faster rate. We feel that Smart Service has been a great investment and foresee a huge return on our investment in the coming year.”
Techs can also make estimates and email them to the client right on the spot with our custom-made form.
All work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired
Ben did a great job understanding the problem and worked diligently to fix it.